Full time customer support is at the core of our service commitment. Our success will always be measured by a positive customer experience. In this goal, we clearly understand that people want to do business with a team they can trust…a team that is professional, friendly and responsive; willing and able to solve problems. LYNX Customer Care is heavily invested in you as a customer and always on-call to take a proactive stance on your behalf. We are continually focused on getting to know your business maintaining a higher standard of quality customer service. Over 90% of calls into our Customer Care Department are promptly answered by a qualified local service representative in 20 seconds or less, with an average hold time of less than 25 seconds. Their broad industry experience assures a quick and efficient response to any customer service need. Our Michigan-based customer service is available by phone 24 hours a day, every day. Visit testimonials to see what our customers say about LYNX.
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Network Operations Center:
- The Network Operations Center (NOC) provides 24×7×365 network monitoring and is a key component necessary to proactively diagnose and react to network issues. Lynx has redundant NOC monitoring services also in place.
- The NOC Maintenance Group is always available to promptly answer your phone calls so they may help with advice, trouble tickets, troubleshooting, interactive test assist and repair of any Lynx Network Group service.
- The Proactive Management Group plans maintenance events and customers are kept abreast of any critical updates, grooms, or fiber restoration events. Our normal scheduled maintenance window is 12am to 6am for software and hardware upgrades.
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- Lynx Network Group believes to be successful we must have lasting relationships with customers that continue long after the contract is signed and the sale is won.
- The Lynx Customer Care Team is an experienced professional customer service group of individuals with a combined 27 years in the telecommunications industry. Our Michigan based team is dedicated to the support and success of our valued customers and agent partners.
- Our goal is to offer the finest sales, installation, support and billing experience possible to our valued customers. We believe this is done by providing personal contact with the customer through all points of the ordering process. Our dedicated professionals are available to address any questions and concerns you may have regarding new installation orders, changes to existing service or account/billing statements. The Lynx Customer Care Team pledge is that all customer communication will be in a timely manner and customer interaction will be a positive, productive experience.
- We are determined to put forth our best effort to exceed your expectations for support and service of all your telecom needs for years to come.
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